Glow Tails – Frequently Asked Questions (FAQ)
1. What is Glow Tails?
Glow Tails is a curated online pet boutique specializing in unique, high-quality products for small dogs. We’re passionate about helping pet parents find stylish, safe, and functional items that make their furry companions look and feel their best.
2. Where are you located?
We are an online-only store. We work with trusted suppliers and manufacturers across the globe to deliver top-quality pet products straight to your door.
3. Do you ship internationally?
Currently, we ship to [insert your current shipping zones – e.g., UAE, USA, Canada, UK, etc.]. We’re working on expanding our delivery zones soon!
4. How long does shipping take?
Shipping times may vary depending on your location. Typical delivery times are:
UAE: 5–10 business days
USA & Europe: 7–15 business days
Other countries: 10–20 business days
You'll receive a tracking number once your order is shipped.
5. How can I track my order?
As soon as your order is processed and shipped, we’ll send you an email with your tracking information. You can also track your order on our Order Tracking Page.
6. What is your return policy?
We accept returns within 14 days of delivery for unused, unworn, and original-condition items. Please contact our support team before sending anything back.
📩 Email: support@glowtailpets.com
7. What if my product arrives damaged or incorrect?
We’re so sorry! Please send a photo of the damaged/incorrect item and your order number to support@glowtailpets.com, and we’ll send a replacement or refund right away.
8. Do you offer refunds?
Yes. If you’re not satisfied with your order and it meets our return conditions, we’ll refund you to your original payment method once the item is returned and inspected.
9. Are your products safe for pets?
Absolutely! All our products are carefully selected to meet safety standards. We test items for durability, comfort, and pet-friendliness, especially for small dog breeds.
10. Can I cancel or change my order after placing it?
You may cancel or edit your order within 12 hours of purchase. After that, orders are processed and sent to our fulfillment center, and changes are no longer guaranteed.
11. How can I contact customer service?
You can reach our friendly support team at:
📧 Email: support@glowtailpets.com
📱 Instagram DMs: @glowtailofficial
We aim to respond within 24 hours on business days.
12. Do you collaborate with influencers or pet lovers?
Yes! We love working with dog lovers and pet influencers. If you’d like to collaborate, email us at support@glowtailpets.com with your info and social links